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#hiring *2nd Line Engineer*, Nottingham, *United Kingdom*, fulltime #helpinghands #opentowork #jobopportunity #jobseeking #lookingforjob #jobchange Candidate has to be present in the EU, to apply *Apply* : https://ift.tt/375M0iu #nottingham #unitedkingdom #helpinghands #opentowork #jobs #jobseekers #recruiting #recruitment #jobsnearme

#hiring *2nd Line Engineer*, Nottingham, *United Kingdom*, fulltime #helpinghands #opentowork #jobopportunity #jobseeking #lookingforjob #jobchange Candidate has to be present in the EU, to apply *Apply* : https://ift.tt/375M0iu #nottingham #unitedkingdom #helpinghands #opentowork #jobs #jobseekers #recruiting #recruitment #jobsnearme


#hiring *2nd Line Engineer*, Nottingham, *United Kingdom*, fulltime #helpinghands #opentowork #jobopportunity #jobseeking #lookingforjob #jobchange Candidate has to be present in the EU, to apply *Apply* : https://ift.tt/375M0iu #nottingham #unitedkingdom #helpinghands #opentowork #jobs #jobseekers #recruiting #recruitment #jobsnearme

I'm recruiting on behalf of an exciting company based in Nottingham. This a new role due increase in business and internal promotion.

If you're ambitious to learn new skills, want help to progress technically and be part of a genuine supportive business, please see the details below.

Key duties and skills:

  • Provide advanced technical support via phone, portal, email or in person
  • Resolve 2nd line incidents/requests and problems within set SLAs - communicating effectively with customers
  • Handle functional and customer escalations
  • Provide network troubleshooting (TCP/IP, DHCP)
  • Create tools for use by 1st/2nd line and provide continuous training/support to improve performance
  • Excellent communication skills with the ability to recognise your audience and to work closely with both internal and external stakeholders
  • Excellent problem solving skills and the ability to approach problems from all angles to resolve Incidents/Problems and recognise patterns
  • Oversee major incidents - as a technical lead, chair investigation meetings, agree and assign actions, drive Incident investigation and resolution

Essential criteria:

  • Demonstrable experience in a senior technical support role
  • Strong knowledge of Windows and Microsoft Platforms
  • Technical Infrastructure experience
  • Application support experience
  • Cisco R&S Experience and Hyper - V technologies
  • Experience within a 2rd line, customer support role
  • Excellent communication skills
  • Positive attitude, capable of working under pressure

I am keen to speak with everyone who has the ambition to progress and meets the technical requirements. APPLY NOW for more information!

PLEASE CLICK MESSAGE BELOW, TO APPLY

 

I'm recruiting on behalf of an exciting company based in Nottingham. This a new role due increase in business and internal promotion.

If you're ambitious to learn new skills, want help to progress technically and be part of a genuine supportive business, please see the details below.

Key duties and skills:

  • Provide advanced technical support via phone, portal, email or in person
  • Resolve 2nd line incidents/requests and problems within set SLAs - communicating effectively with customers
  • Handle functional and customer escalations
  • Provide network troubleshooting (TCP/IP, DHCP)
  • Create tools for use by 1st/2nd line and provide continuous training/support to improve performance
  • Excellent communication skills with the ability to recognise your audience and to work closely with both internal and external stakeholders
  • Excellent problem solving skills and the ability to approach problems from all angles to resolve Incidents/Problems and recognise patterns
  • Oversee major incidents - as a technical lead, chair investigation meetings, agree and assign actions, drive Incident investigation and resolution

Essential criteria:

  • Demonstrable experience in a senior technical support role
  • Strong knowledge of Windows and Microsoft Platforms
  • Technical Infrastructure experience
  • Application support experience
  • Cisco R&S Experience and Hyper - V technologies
  • Experience within a 2rd line, customer support role
  • Excellent communication skills
  • Positive attitude, capable of working under pressure

I am keen to speak with everyone who has the ambition to progress and meets the technical requirements. APPLY NOW for more information!

PLEASE CLICK MESSAGE BELOW, TO APPLY

Click Here For More Details



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